MIX Interview: Get to know our Administrative Manager, Monica Arensi

What does your role entail at MIX?

As the Administrative and General Secretary Manager of MIX my role is crucial in maintaining the correct management-administrative-financial structure, collaborating with the different entities that interface with MIX: Management, Stakeholders and Customers. I also ensure their satisfaction and establish good relations for the solidity – not only economic ­– of MIX.

What’s the best part of your job?

The autonomy of my role in the day-to-day management of activities. However, it is also very stimulating to undertake new projects with colleagues and to relate with the Governance of MIX. This allows me to increase my skills and develop my goals in an increasingly professional approach.

What exciting things are happening at MIX right now?

Many exciting things are happening in MIX right now! We’re undergoing a change of management which will bring a greater corporate strategic vision to MIX and help us to grow further. We are also expanding our own physical infrastructure by opening new PoPs in several Italian cities. This expansion of our presence will enable us to help more business across the country and further cement our position as Italy’s largest and leading interconnection platform.

As MIX’s first employee, what are some of the major positive changes that have happened in the company since you started?

The change of management is definitely one of the most important, challenging and rewarding developments since I started. In recent years MIX has grown a lot in terms of potential and the time has come to further develop everything that had been sown in the previous 20 years. It’s definitely an exciting time to be working at MIX!

How do you feel the industry has changed over the last 20 years?

By nature of being part of the technology industry, the telecommunications sector is always busy and fast-paced. The pandemic has shown how a well-structured and organised Internet exchange can make a difference for workers, students, companies and all citizens. I’m proud to be a part of the industry that was responsible for keeping business running, families communicating, and essential services operating during the Covid lockdown.

You work closely with new partners and contracts, what are the main reasons businesses choose to interconnect with MIX?

Both old and new customers choose MIX time and time again because of our reliability, safety, competence and the availability of all staff. Founded in 2000, we are one of the most long-standing telecommunications providers in Italy, and I think a lot of people trust us because of this. We’ve grown and succeeded so much over the past 23 years, in spite of challenging global conditions, so businesses often feel secure in our experienced hands.

Are there any exciting events on the MIX roadmap you’d like to share?

We’re very proud of the opening of the PoPs at Rome and Caserta. These two new PoPs are part of the national expansion process approved by the MIX Board of Directors that began in 2017. This development will facilitate and encourage the exchange of data at a local level, offering optimal solutions for connecting content and service providers that require reduced access times. It will also increase the availability of high-performance and high-speed access to technologies.